Operations Specialist

Alta Climbing and Fitness • Scottsdale, AZ

just now • $16 - $18 • Onsite

About The Position

As an Operations Specialist, you will be the first point of contact for everyone entering Alta Climbing, playing a crucial role in setting the tone for their experience. You will be responsible for ensuring the smooth and safe operation of the gym, providing exceptional service, and maintaining a clean and organized environment. This role requires an individual who anticipates needs, is attentive to detail, enjoys interacting with people, and is committed to upholding Alta's high standards.

Requirements

• Excellent communication and interpersonal skills.
• Strong attention to detail and a commitment to safety.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help others.
• Must be reliable and punctual.
• Availability to work flexible hours, including evenings and weekends, may be required.

Nice To Haves

• Basic knowledge of climbing is a plus, but not required.
• CPR and First Aid certification is a plus (training may be provided).

Responsibilities

• Warmly and professionally greet all members and guests upon arrival.
• Conduct thorough safety orientations for new climbers, ensuring understanding of gym rules and best practices.
• Actively monitor the climbing areas and address any safety concerns promptly and appropriately, ensuring the well-being of everyone.
• Administer basic first aid when necessary and follow established emergency procedures.
• Foster a positive and encouraging atmosphere within the gym.
• Engage with members and guests in a friendly and approachable manner, building genuine connections.
• Contribute to a fun and welcoming environment for climbers of all levels.
• Maintain a professional appearance and demeanor at all times.
• Adhere to all Alta Climbing policies and procedures.
• Communicate clearly and effectively with members, guests, and fellow team members, maintaining a high standard of conduct.
• Handle member inquiries and concerns with courtesy and efficiency.
• Anticipate member and guest needs and offer assistance proactively.
• Ensure climbing areas and common spaces are consistently clean, organized, and well-maintained.
• Restock necessary supplies (e.g., rental shoes, chalk bags) to ensure smooth operations.
• Identify and report any maintenance issues or potential hazards.
• Build rapport with members and create a sense of community.
• Provide helpful information about gym programs, events, and services.
• Address member feedback constructively and escalate issues as needed.

Benefits

• Competitive salary: Starting at $16-$18/hr. (Based on Industry Experience)
• Complimentary Gym Membership for Staff
• Discounts on Retail Gear
• Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone.
• Growth opportunities: Advance your career with ongoing training and development programs.
• Accrued PTO (Full-Time Staff)
• Medical/Dental/Vision Benefit Options (Full-Time Staff)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed