Operations Specialist

Boys & Girls Clubs of St. Joseph County-posted 5 days ago
Full-time • Entry Level
South Bend, IN
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The Operations Specialist is a mission-critical role within the Operations team, responsible for ensuring that every Club environment—across 30+ school sites and five standalone facilities—is safe, well-run, and welcoming. This position oversees organizational safety practices, transportation scheduling, fleet management, facilities coordination, and the Club member registration process via MyClubHub. This role directly impacts our ability to retain members, strengthen engagement, and grow enrollment by ensuring operational excellence and a consistently high-quality experience for young people and staff. BGCNIC serves 3,000 children ages 5–18 through summer and before-/after-school programming, emphasizing social-emotional learning, college and workforce readiness, and academic enrichment.

  • Safety Training & Development Implement BGCA safety training for staff, volunteers, and members.
  • Maintain up-to-date knowledge of regulations and best practices to enhance safety systems.
  • Facilitate regular training sessions, workshops, and site-specific refreshers.
  • Policy, Procedure & Compliance Management Update, and implement safety policies in accordance with local/state/federal requirements and BGCA standards.
  • Conduct continuous assessments to help address emerging needs.
  • Follow organizational compliance related to transportation, facilities, and registration processes.
  • Other duties as assigned by the Director of Operations.
  • Incident Prevention, Response & Investigation Recommend preventive strategies to the Director of Operations.
  • Support the Director of Operations in responding to safety-related incidents.
  • Support risk mitigation at major program events, including teen nights and family engagement events.
  • Maintain safety and functionality of standalone facilities (O.C. Carmichael, Phair Family Leadership Center, and Clinton County).
  • Site Inspections, Facilities & Operational Oversight Conduct regular safety and facility inspections at all Club sites.
  • Track and communicate findings, ensuring timely resolution with Site Directors, Senior Club Directors and the Director of Operations.
  • Support preventative maintenance planning and monitor facility work orders.
  • Ensure proper signage, compliance displays, and emergency materials are in place at every site.
  • Emergency Preparedness Maintain site-specific emergency response plans.
  • Coordinate required drills and evaluate outcomes.
  • Ensure emergency materials and evacuation plans remain current and visible.
  • Transportation Scheduling & Fleet Management Maintain transportation schedules for all St. Joseph County sites.
  • Coordinate special events transportation.
  • Oversee fleet maintenance, inspections, repairs, and safety compliance for all organizational vehicles.
  • Maintain documentation and ensure drivers meet licensing, training, and safety standards.
  • Member Registration & MyClubHub Management Serve as the point person for MyClubHub (MCH) registration needs.
  • Train staff on accurate data entry, enrollment consistency, and compliance requirements.
  • Troubleshoot system issues and ensure clean, usable data for reporting.
  • Other duties as assigned by the Director of Operations.
  • Bachelor’s degree in Safety Management, Facilities Management, Operations, or related field preferred.
  • Experience in safety, facilities, transportation, or operations—preferably within youth-serving or community-based organizations.
  • Strong knowledge of safety regulations and operational compliance requirements.
  • Excellent communication skills and training facilitation abilities.
  • Ability to collaborate across multiple teams and work effectively in a fast-paced environment.
  • Highly organized, detail-oriented, and solutions-focused.
  • Self-motivated, resourceful, personable, and detail-oriented.
  • Skilled in problem-solving, systems thinking, and execution.
  • Able to coordinate with diverse teams and maintain a positive, professional presence.
  • Must demonstrate integrity, respect, and strong interpersonal skills with colleagues, Club youth, and families.
  • Must successfully pass all background checks and drug screenings.
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