Operations Specialist

Alarm.com • Shreveport, LA

1d • Onsite

About The Position

CHeKT is in search of an Operations Specialist to be part of our fast-growing team. We are looking for a versatile "generalist" responsible for serving as the operational backbone of our growing team. This is a hands-on role for someone who thrives in fast-paced gritty start up environment who is eager to "roll up their sleeves" and support all functional areas of our business. This is a unique opportunity for a high potential and low ego individual to quickly gain exposure and experience in a founder led technology start up that is part of a publicly traded parent company. This role will support our overall team and executive leaders in critical administrative functions and assist with high-impact projects that drive our next phase of growth. Beyond traditional clerical and administrative duties, this role requires strategic thinking, proactive problem solving, and technical fluency including an interest in extending our use of AI, and the ability to manage process and workflows with our parent company and our B-to-B channel.

Requirements

• Experience: 1–3 years in an operations, project management, customer service, administrative or analytical role, preferably within a startup or fast-paced environment.
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Relevant work experience will be considered in place of a degree.
• Demonstrated Leadership: Proven leadership aptitude and skills such as conflict resolution, change management, and independent decision making displayed in a professional, academic, educational, or extracurricular setting.
• Technical and Analytical Proficiency/Aptitude: Experience and interest in utilizing AI across multiple functions for accelerating productivity. Proficiency in Microsoft Office (especially Excel), collaboration tools. project management software and Finance/Accounting, CRM or ERP systems.
• Problem Solving & Soft Skills: Proactive nature, strong work ethic and ability to work independently. Strong verbal and written communication. Exceptional problem-solving and high emotional intelligence to resolve conflicts and address operational opportunities independently.
• Adaptability & Growth Mindset: A "can-do" attitude with exceptional adaptability and interest in “wearing many hats” to handle shifting priorities in a rapidly changing environment. The person who will best fit this role will not see hard lines around their job description but an opportunity to learn a business from the ground up and get exposure to all facets.
• Service Mindset: CHeKT supports a set of partners and enterprise clients that rely on our technology and team to deliver critical security services . This role requires a deep service mindset and orientation around delivering best in class white glove experiences to our clients and partners.
• Confidentiality: Exceptional discretion in handling sensitive financial and executive information.

Responsibilities

• Administrative Support for General Team & Executives: Manage calendars, coordinate travel and team events, and prepare materials for internal and external meetings and presentations. Support daily logistics across departments and support deliverables to B-to-B channel partners and clients.
• Office Management: Ensure office operations run smoothly including the physical office needs such as supplies and equipment as well as ensuring team members have the resources needed to be successful.
• Operational Support - Finance & Accounting: Assist with budgeting, purchase orders, expense tracking and reporting, and managing relationships with vendors and service providers to include support for customer and partner billing, invoicing, and collections.
• Project Coordination: Assist with cross-departmental and cross- company projects, tracking deadlines, and executing on deliverables.
• Workflow Optimization & Strategic Problem Solving: Leverage AI-driven tools to automate routine tasks like scheduling and data entry, where possible. Identify, implement and refine administrative processes to enhance team member & partner productivity.
• Whatever else comes your way! This is an “all hands on deck” culture

Benefits

• Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.
• Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees