Operations Specialist

Payabli•Miami, FL

17h•Remote

About The Position

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model. By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth. Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS. In this role, you will Support & Issue Resolution Handle basic operations and boarding-related support tickets with urgency and ownership Dive deep to identify root causes of issues rather than applying surface-level fixes Take initiative to resolve problems quickly, even when it means doing the grunt work Merchant Onboarding & Configuration Manage boarding templates, billing configurations and customer comms Troubleshoot and resolve boarding errors, including re-boarding when necessary Resolve configuration issues to ensure merchants are set up accurately Manage specialized workflows that fall outside standard boarding procedures Technical Troubleshooting & Cross-Functional Collaboration Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs Create detailed development tickets with clear reproduction steps and supporting documentation Serve as a bridge between operations and technical teams to expedite issue resolution Billing & Financial Operations Identify and resolve billing configuration issues Troubleshoot billing-related issues and ensure accurate merchant fee structures Address funding issues by coordinating with internal teams and processor partners Investigate and resolve transaction-related issues with support from technical and processor teams Process Improvement & Documentation Document common issues and solutions to build knowledge base resources Identify patterns in recurring problems and suggest process improvements Continuously focus on building better internal workflows and processes with cross-functional teams Partner with internal teams to streamline operations and eliminate inefficiencies Take ownership of process gaps and drive improvements from identification through implementation

Requirements

Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
Have 3-5 years of experience in operations, quality assurance, data entry, or related analytical role
Have strong attention to detail with excellent data accuracy skills
Have proven ability to troubleshoot technical issues methodically and get to the root cause
Have a strong bias for action - you don't wait for perfect information, you roll up your sleeves and get things done
Have a hands-on mentality - willing to do whatever it takes, including grunt work, to solve problems and move the business forward
Have experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills
Have strong written and verbal communication skills
Are comfortable working in fast-paced environments with shifting priorities
Are business-minded with a genuine care for how your work impacts company outcomes
Are proficient in Excel/Google Sheets and data management
Are a self-starter who takes ownership and doesn't need to be micromanaged

Nice To Haves

Background in QA testing
Experience with payment processing, fintech, or SaaS platforms
Familiarity with ticketing systems (Jira, Linear, etc.)
Basic understanding of APIs, webhooks, or technical integrations
SQL or database query experience
Experience creating technical documentation

Responsibilities

Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Take initiative to resolve problems quickly, even when it means doing the grunt work
Manage boarding templates, billing configurations and customer comms
Troubleshoot and resolve boarding errors, including re-boarding when necessary
Resolve configuration issues to ensure merchants are set up accurately
Manage specialized workflows that fall outside standard boarding procedures
Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
Create detailed development tickets with clear reproduction steps and supporting documentation
Serve as a bridge between operations and technical teams to expedite issue resolution
Identify and resolve billing configuration issues
Troubleshoot billing-related issues and ensure accurate merchant fee structures
Address funding issues by coordinating with internal teams and processor partners
Investigate and resolve transaction-related issues with support from technical and processor teams
Document common issues and solutions to build knowledge base resources
Identify patterns in recurring problems and suggest process improvements
Continuously focus on building better internal workflows and processes with cross-functional teams
Partner with internal teams to streamline operations and eliminate inefficiencies
Take ownership of process gaps and drive improvements from identification through implementation