Operations Specialist

GCB Solar Inc • Sherwood, OR

142d • $50,000

About The Position

The Operations Specialist serves as the first point of contact for customers after their solar project is sold, ensuring a smooth and positive experience throughout the process. This role focuses on setting clear expectations, maintaining proactive and friendly communication, and ensuring customer questions are answered promptly. A strong emphasis is placed on customer service, organization, proactivity & ensuring each customer feels supported and informed from the start of their project through to completion.

Requirements

• Minimum 2 years of experience in customer service, project coordination, or operations (solar or construction industry preferred).
• Strong verbal communication skills with the confidence to engage customers via phone and email.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple customer accounts simultaneously.
• Familiarity with permitting processes, solar project workflows, or construction coordination is a plus.
• Proficient with project management tools, CRM platforms, and Microsoft Office Suite.

Responsibilities

• Facilitate the transition of solar projects from the sales team into operations.
• Conduct introductory calls with customers to outline project expectations and schedule their initial Physical Site Audit with the field team.
• Maintain weekly proactive communication with customers regarding project status, milestones, and next steps.
• Serve as the point of contact for customer inquiries, ensuring issues are addressed promptly and professionally.
• Manage and facilitate any change order paperwork during the project lifecycle.

Benefits

• Annual Salary: Starting at $50,000 DOE
• 2 weeks PTO + 7 paid holidays
• Health, Dental, and Vision (70% employee premium covered)
• 401K eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees