Operations Specialist
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About The Position
The Operations Specialist at the United States Olympic and Paralympic Committee (USOPC) plays a crucial role in supporting the Operations Department for all program-related functions at the Colorado Springs Olympic & Paralympic Training Center (CSOPTC). This part-time position is designed for individuals who are mission-driven and passionate about helping others succeed. The Operations Specialist will be responsible for providing direct support to the department, which includes managing the registration of all users of the CSOPTC, assisting program staff in developing programs, issuing ID cards through the SYMMETRY and CRM systems, and managing the usage of recreational and entertainment equipment. The role requires a friendly and courteous demeanor to ensure a positive experience for all guests and team members, striving to deliver exceptional hospitality. In this position, the Operations Specialist will run the Athlete Center Registration Desk, greeting and registering all training center guests. This includes verifying signatures on forms, ensuring participants are at least 18 years old, and maintaining accurate records in the CRM system. The specialist will also be responsible for adjusting room assignments, responding to inquiries from athletes and coaches, and coordinating check-ins and checkouts with housekeeping services. Safety is a priority, and the specialist will perform roving patrol duties, monitor the facility for safety concerns, and assist during emergency situations. The role requires excellent communication skills, the ability to work independently, and a commitment to maintaining data integrity and privacy. The Operations Specialist will also be involved in various administrative tasks, such as completing shift reports, monitoring participant behavior, and investigating incidents. This position is ideal for individuals who can remain calm under pressure, make sound decisions, and provide exceptional service to all guests. The work environment is dynamic, requiring flexibility in hours, including evenings, weekends, and holidays, as well as the ability to adapt to non-traditional working conditions.
