Operations Specialist

About the position

Builds relationships and makes connections with salon managers, franchisees and across internal departments that are focused on providing the best possible customer experience by coaching, influencing and motivating salon managers, general managers, and franchisees on how to improve and grow the salons performance. This position is responsible for monitoring and documenting compliance with the delivery of Great Clips operating system and the brand within the salons.

Responsibilities

• Evaluate salon operations and provide recommendations on how to improve salon performance.
• Completes salon audits using appropriate Great Clips tools and resources to ensure salons are operating within Great Clips operational and facility standards.
• Provides coaching and development for salon managers to ensure they are receiving specific feedback about salon performance and have access to the resources to support continued growth of the salon.
• Consults with franchises and other Great Clips, Inc. staff to influence improved performance and growth for each salon and franchised organization.
• Manages assigned market budgets throughout the year to ensure expenses and net salon goals are met.
• Builds trust with franchisees as a way to influence positive growth within their organization.
• Motivate large groups of salon managers and franchisees with engaging public speaking skills.
• Effectively able to lead presentation.
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Requirements

• Ability to build relationships, motivate, coach, and influence others.
• A customer service orientation mentality.
• Ability to conduct workshops and presentations.
• Basic understanding of financials.
• Analytical and strategic thinking skills.
• Ability to establish credibility and communicate effectively both verbally and in writing.
• Ability to travel and work a flexible schedule including evenings and weekends is required.
• Knowledge of and skill in using application software including Word, Excel, Microsoft Outlook, and Internet functionality.
• Ability to lift up to 20 pounds is required.
• 2 years post high school business or equivalent education and 4 years of salon/retail management experience is required.

Nice-to-haves

• Knowledge of retail operations, including real estate, construction, marketing, training.
• Skill of helping individuals to understand problems, goals, and various courses of action.

Benefits

• Competitive salary
• Health benefits
• Wellness programs
• Company-matching 401K
• Tuition assistance
• Personalized development plan for growth and promotion potential
• Inclusive and diverse work culture