Operations Specialist (Wire Investigations)
About The Position
The Wire Investigations team handles requests for wires that have already been processed. This can include, but not limited, to amendments (updating a wire), traces (locating the wire), and recalls (the wire needs to be returned). This involves research within wire platforms and communicating with clients and banks all over the world. Wire Investigations is an essential part of operations as it assists UMB’s clients ensuring their wire payments get to where they need to be. As an Operations Specialist, you will support and manage the day-to-day transactions of UMB’s wires for domestic and international clients. As the primary task of taking wire instructions, you will be a vital part to the continued success of UMB’s wires team and electronic payments department. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership. This role is hybrid (Mon through Thu on-site / Fri remote; 9:30 – 6 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO. How you’ll spend your time: Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners. Review and analyze the ISO text of a wire. Investigate and solve problems that arise during a wire’s lifecycle. Investigate outstanding items within UMB’s foreign accounts. Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution. Investigate exceptions and/or errors to identify cause and corrective action. Understand and remain current on related industry activity, changes, regulations, announcements. Perform system balances and investigate differences.
Requirements
- Associate degree or equivalent experience.
- At least 5 years of experience with banking or financial processing or equivalent experience.
- Attention to detail, organization, and time management skills, including the ability to perform job functions with numerous interruptions.
- Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products.
- Knowledge of risk types and ability to mitigate independently or escalate appropriately.
- Strong customer services skills.
- Ability to work autonomously, escalating issues or problems as appropriate.
- Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.
- Applicants must have legal authority to work in the United States.
- Work Visa sponsorship is not available for this position.
Responsibilities
- Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners.
- Review and analyze the ISO text of a wire.
- Investigate and solve problems that arise during a wire’s lifecycle.
- Investigate outstanding items within UMB’s foreign accounts.
- Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution.
- Investigate exceptions and/or errors to identify cause and corrective action.
- Understand and remain current on related industry activity, changes, regulations, announcements.
- Perform system balances and investigate differences.
Benefits
- Paid Time Off
- a 401(k) matching program
- annual incentive pay
- paid holidays
- a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- health savings, flexible spending, and dependent care accounts
- adoption assistance
- an employee assistance program
- fitness reimbursement
- tuition reimbursement
- an associate wellbeing program
- an associate emergency fund
- various associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
