Operations Specialist, Support Sales

Getinge•Streetsboro, OH

24d•$29 - $36•Onsite

About The Position

We are seeking a detail-oriented and proactive Operations Specialist, Support Sales to support the operational activities that enable successful deployment of Digital Solutions hardware at customer sites. This role is responsible for coordinating device logistics, maintaining accurate inventory, supporting procurement and fulfillment workflows, and assisting with staging and basic testing of hardware used in Talis Clinical solutions. The ideal candidate brings strong organizational skills and enjoys a mix of administrative and hands-on work with devices and equipment.

Requirements

Bachelor's degree preferred; Business, technical, biomedical or engineering-adjacent background ideal. Equivalent combination of education and experience considered.
2–5 years’ experience in hardware logistics, medical device operations, field service, or inventory management.
Attention to Detail – Ensuring accuracy in handling hardware, inventory, and documentation.
Organization & Prioritization – Managing multiple incoming/outgoing shipments, parallel staging tasks, and inventory cycles.
Critical Thinking – Identifying potential supply risks, testing issues, or configuration inconsistencies.
Problem Solving – Diagnosing hardware behavior and implementing practical solutions.
Communication – Clearly conveying status, risks, and needs to internal teams and external partners.
Systems Evaluation – Understanding hardware performance indicators and maintaining quality standards.
Ability to perform hands-on hardware work, from unpacking to configuring, testing, and staging.
Have or obtain a U.S. Passport
Ensures environmental consciousness and safe practices are exhibited in decisions
Use of computer and telephone equipment and other related office accessories/devices to complete assignments
May work extended hours during peak business cycles
Ability to lift up to 50 pounds.

Responsibilities

Hardware Inventory & Logistics
Manage device and hardware inventory across all Point-of-Care product lines, ensuring adequate stock levels for demos, pilots, and installations.
Coordinate inbound and outbound shipments, including receiving, inspection, labeling, and preparation for customer delivery.
Maintain accurate tracking of serial numbers, configurations, and asset deployment locations.
Support inventory accuracy through regular cycle counts and documentation updates.
Procurement, Purchasing, and Fulfillment Support
Support purchasing and fulfillment workflows by preparing purchase requests, monitoring order status, and ensuring timely alignment of shipments with project needs.
Assist with documentation associated with receiving, invoicing, and asset lifecycle management.
Coordinate with internal stakeholders to ensure smooth and timely order processing.
Maintain the transfer-pricing database
Device Staging, Testing & Technical Support
Assist with basic device configuration, staging, firmware loading, and connectivity validation ahead of deployment.
Support remote diagnostics by gathering logs, verifying hardware behavior, and triaging first-line issues before escalation.
Maintain the hardware lab environment, tools, test rigs, and storage areas.
Demo, Pilot & Sales-Support Hardware Coordination
Prepare, ship, track, and manage demo kits used by Sales and Implementation.
Ensure equipment is complete, functional, documented, and returned in working condition.
Maintain inventory of marketing materials and hardware accessories needed for field teams.
Cross-Functional Coordination
Collaborate with Engineering, Product, QA, and Customer-facing teams by providing structured feedback on device behavior, supplier quality, and hardware-related issues.
Support process improvement and standardization across hardware logistics, inventory management, and fulfillment activities.
Other Responsibilities
Support product/application testing during periods of lower operational volume, similar to System Health’s supplemental testing activities.
Perform other related duties as assigned.