Operations Specialist - Supply Chain Management

Mayo Clinic • Rochester, MN

2d

About The Position

The Operations Specialist plays a key role in supporting Supply Chain Management
(SCM) by facilitating essential communication and coordination with both
suppliers and internal stakeholders. This position is responsible for resolving
issues related to product pricing, order expediting, returns, and
invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of
inbound communications via phone, tickets, and email from Mayo Clinic staff
across all departments and external sources. A high level of customer service is
required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related
inquiries and issues, escalating and coordinating with the appropriate personnel
as needed. This position also assists SCM leadership in training both new and
existing staff, ensuring consistency and accuracy in knowledge transfer and
performance. This role involves recognizing when policy or procedural violations
have occurred and analyzing situations to determine the most appropriate course
of action for resolution.

Additional job-related duties may be assigned by leadership as needed.

This position is focused on core
procurement activities, including—but not
limited to—reviewing and processing a high volume of purchase orders to ensure
the accurate and timely delivery of supplies, equipment, and services across all
facilities. The role involves researching and resolving transactional
discrepancies, investigating aging items identified in various reports, and
collaborating closely with internal departments and suppliers to resolve issues
promptly and effectively. Attention to detail, strong organizational skills, and
the ability to manage multiple priorities in a fast-paced environment are
essential for success in this role.

Requirements

• High level of customer service
• Attention to detail
• Strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Facilitating essential communication and coordination with both suppliers and internal stakeholders
• Resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies
• Managing a high volume of inbound communications via phone, tickets, and email
• Triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed
• Assisting SCM leadership in training both new and existing staff
• Reviewing and processing a high volume of purchase orders
• Researching and resolving transactional discrepancies
• Investigating aging items identified in various reports
• Collaborating closely with internal departments and suppliers to resolve issues promptly and effectively

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees