Operations Specialist, Sponsor Support

Manulife-posted 2 days ago
Full-time • Mid Level
Remote • Usa, MA
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As an Operations Specialist , you will be part of the US John Hancock Retirement segment of the business in the Sponsor Support department. You will be responsible for complex data processing tasks such as collecting, scrubbing, and uploading participant level account data with efficiency and accuracy to meet the service levels set by management. In addition to communicating with plan sponsors and internal stakeholders via our Parts+ recordkeeping system, you will be asked to read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions. Reporting into the Operations Manager, the Operations Specialist will play a crucial role in ensuring clients meet IRS compliance requirements, including Nondiscrimination testing, Loan Delinquency reporting, and Required Minimum Distributions. The Operations Specialist will collaborate closely with Senior Compliance Analysts within the Sponsor Support Services team for more complex situations. Additionally, they will work with internal stakeholders from the Client Service Manager team and the ERISA Government & Reporting team to ensure that Nondiscrimination testing is completed accurately and on time, in accordance with IRS-mandated deadlines.

  • Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements.
  • Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods.
  • Analyze and reconcile all reporting related to non-discrimination testing & submit to the Compliance & Government Reporting team.
  • Work with Compliance & Government Reporting team for any issues that may come up during their testing run.
  • Perform other job-related duties and special projects as assigned.
  • A minimum of 3-5 years of experience in a financial services operations environment, with a proven track record of success.
  • At least 1 year of experience in Defined Contribution plan administration, with a preference for candidates who have worked with Third Party Administrators.
  • Strong ability to read, interpret, and apply 401(k) Retirement Plan Documents is essential.
  • Advanced data analysis and technology proficiency, with a keen ability to leverage these skills to enhance operational efficiency.
  • Exceptional organizational and prioritization skills, capable of managing multiple tasks and issues concurrently in a fast-paced environment.
  • Proven analytical and problem-solving abilities within the financial services industry, with a focus on delivering innovative solutions.
  • Outstanding written and verbal communication skills, with an ability to convey complex information clearly and effectively to diverse audiences.
  • Excellent time management skills, with a strong commitment to meeting deadlines and adhering to project timelines.
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
  • Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
  • Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Operations Specialist Resume Examples
•
Operations Specialist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service