Operations Specialist - Raleigh, NC

Raleigh, NC

About the position

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 400 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Responsibilities

• Safely load, unload, drive, & operate a company vehicle following mobile app-guided destinations
• Support operations and logistics with fleet deployment in vans, staging in the warehouse, and collection of scooters from the field
• Relocate scooters from low to high-demand areas in a timely fashion
• Regular quality and performance checks on scooters and company vehicles
• Basic scooter diagnostics, follow company procedures to identify necessary repairs on damaged or malfunctioning scooters
• Disinfect, clean, and prepare scooters to ensure a safe and enjoyable rider experience
• Ensure all docked and warehoused vehicles are charging according to Spin’s safety procedures
• Collaborate and communicate with team members to accomplish shift goals in person and via mobile app.
• Participate in quality assurance and testing for new product and feature releases

Requirements

• A valid driver's license
• Must be 18 years or older with two years of driving experience
• A smartphone, and must be comfortable multitasking with mobile apps
• Ability to lift 80-90 lbs. (with or without accommodation)
• Strong collaboration and teamwork skills; commitment & desire to work well with others
• Proficiency in English (firmly required)

Nice-to-haves

• Ability to work multiple shifts, including weekends
• Proactive, communicative orientation and collaboration style
• Familiarity with local streets and neighborhoods
• Previous related experience, such as delivery, rideshare, or warehouse inventory work

Benefits

• Plenty of time off to relax and recharge
• Wellness resource to help you wind down
• Work-from-home stipend
• Employer-paid healthcare package
• Bird ride credits to get you where you need to be