Operations Specialist - Payment & Risk

BillGO, Inc.•Fort Collins, CO

About The Position

As a Payment Operations Specialist at BillGO, you’ll play a key role in maintaining the integrity and efficiency of our payment platform while supporting customer growth and retention. This role blends investigative work, operational oversight, and customer-focused strategy. You’ll help ensure payments are routed accurately, compliance standards are met, and billers have a seamless experience using our platform. Whether you're reviewing transactional data, supporting automation efforts, or spotting opportunities to improve biller satisfaction and volume, you’ll be a critical part of a mission-driven team focused on trust, accuracy, and scale.

Requirements

Exceptional attention to detail — nothing gets past you
Clear, professional written communication and documentation skills
Ability to manage multiple systems, tabs, and sources at once
Experience in compliance, financial operations, research, or data entry
A positive, focused work ethic and strong sense of accountability

Responsibilities

Review enrollment records, transactions, and account changes to ensure accuracy and compliance
Conduct research to validate business legitimacy and support operational decisions
Investigate and escalate anomalies, edge cases, or complex payment issues
Collaborate with internal teams to support automation and process enhancements
Work through Internal Payment Routing opportunities to maximize revenue
Provide insights and support to drive customer satisfaction, retention, and growth
Identify trends and opportunities to increase biller volume and platform engagement
Ensure clear documentation and communication across systems and teams to support continuity and compliance
Contribute to a positive, detail-oriented team culture focused on accuracy, trust, and continuous improvement

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