Operations Specialist, Mapping Operations

DoorDash USA•Tempe, AZ

About The Position

As a member of the Mapping Operations team, you will own and execute map validation operations to support new geographic expansions and maintain high-quality maps across existing markets. This role is hands-on and operationally rigorous, focused on planning, coordinating, and delivering large-scale map validation work through field operations partners, while continuously improving coverage, accuracy, and system robustness.

Requirements

You bring strong operations ownership, with experience managing complex workflows across multiple stakeholders without formal people management.
You are highly structured and detail-oriented, able to translate ambiguous mapping or geo problems into clear execution plans.
You have a track record of hitting operational targets, especially in metrics-driven environments (e.g., coverage, throughput, quality).
You’re comfortable working with field or distributed operations teams, coordinating work and driving outcomes through influence and clarity.
You proactively surface gaps, edge cases, and failure modes, and work cross-functionally to resolve them.
You communicate clearly and effectively with both technical and non-technical partners.
You thrive in fast-moving, scaling environments where new geos, tools, and scenarios are constantly being introduced.
Demonstrated commitment to safety, operational excellence, and data-driven decision-making.
Proficiency with operational tools and platforms (Jira, Slack, Google Workspace, Linux, GitHub, or equivalents).

Responsibilities

Own end-to-end map validation execution for new geo launches and ongoing map maintenance, from planning through delivery.
Design detailed operational plans, including scope definition, prioritization, timelines, and validation-mile targets.
Assign and manage work across field operations teams, ensuring efficient utilization and on-time completion without direct people management.
Train and enable field operators on tools, processes, quality expectations, and evolving validation scenarios.
Track performance against key metrics, especially map validation miles, coverage, quality, and throughput.
Identify new mapping and validation scenarios arising from real-world complexity and scale, and help operationalize solutions.
Partner cross-functionally with Product, Engineering, Mapping, and QA teams to triage issues, resolve bugs, and close feedback loops.
Continuously improve processes by refining workflows, tooling usage, and operational playbooks as the mapping ecosystem evolves.