Operations Specialist Lead, Claims
About The Position
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary Under limited supervision, assists with the coordination of daily workflow in the Claims department. Researches and answers escalated questions or higher-level processes from other team members. Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully.
Requirements
- High school diploma or GED
- 5+ years of relevant work experience
- 3+ years of experience in a claims environment or similar business function
- Intermediate proficiency with mathematical skills and concepts
- Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications
Nice To Haves
- Working knowledge of the student loan industry/regulations
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Monitors, evaluates and provides feedback on the quality of work performed by team members to ensure accuracy and compliance.
- Acts as a liaison between ECMC and service providers who have a vested interest in claims processing.
- Acts as point of contact for information requests.
- Analyzes data and trends related to department performance metrics to make recommendations for improving results to leadership.
- Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers.
- Updates department procedures, ensuring that all team members fully understand them.
- Works on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation
- Stays current with regulations to ensure departmental practices comply with applicable regulations, laws and statutes.
- Maintains confidentiality of information regarding team member performance.
- Ensures team members manage their workload and fulfill assigned tasks on a daily and weekly basis.
- Acts as the main point of contact for team member questions on daily work assignments; escalates issues as needed to manager.
- Creates work requests and conducts system testing as needed.
- Assists with the facilitation of staff meetings and team-building activities.
- Performs other duties and responsibilities as assigned.
Benefits
- ECMC Group also provides a comprehensive benefits package: Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs. Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy. Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
