Operations Specialist III

Kaiser Permanente • Pleasanton, CA

76d

About The Position

Supports strategic business planning and development by gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision. Contributes to project execution and management efforts by owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance. Contributes to monitoring and improving existing processes by performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures. Contributes to efforts to develop policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently. Supports training efforts by developing training requirements to ensure compliance with regulatory and internal standards with limited direction.

Requirements

• Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field OR Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Responsibilities

• Supports legal, regulatory, and compliance adherence by providing others with information on new or updated organizational and departmental policies, guidelines, procedures.
• Performs somewhat complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.
• Recommends policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently.
• Interprets broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, independently.
• Performs routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for our customer.
• Maintains, optimizes, and transforms standard and non-standard processes to increase efficiency of systems.
• Recommends research plans that identify new and/or existing business operating models and innovative approaches to solutions support.
• Collects data to determine the nature and requirements of process related improvements, with limited guidance.
• Provides updates to project personnel to ensure teams are aligned to gather information and implement process improvements, with limited direction.
• Drafts documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
• Owns relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance.
• Tracks, reports, and coordinates multiple project-related to ensure expectations are met and risks and issues are identified and escalated, with limited guidance.
• Manages relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met, with limited guidance.
• Gathers, collates, and analyzes data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision.
• Independently documents project inputs, requirements, and potential risks in strategic business objectives and outcomes.
• Collaborates across teams to align on routine and unique project deliverables and timelines.
• Develops training requirements to ensure compliance with regulatory and internal standards with limited direction.
• Delivers training programs to stakeholders and ensures relevant training certifications are up to date and valid.
• Develops standard and non-standard project-based training curriculum for a wide variety of operations related activities.
• Proactively provides resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
• Demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree