Operations Specialist III

Kaiser Permanente • Pasadena, CA

110d

About The Position

Supports strategic business planning and development by gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision. Contributes to project execution and management efforts by owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance. Contributes to monitoring and improving existing processes by performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures. Contributes to efforts to develop policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently. Supports training efforts by developing training requirements to ensure compliance with regulatory and internal standards with limited direction.

Requirements

• Bachelors Degree in Business/Business Administration, Healthcare/Healthcare Administration, or related field.
• Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Responsibilities

• Supports legal, regulatory, and compliance adherence by providing others with information on new or updated organizational and departmental policies, guidelines, procedures.
• Performs somewhat complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.
• Contributes to efforts to develop policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope.
• Interprets broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines and standards.
• Contributes to monitoring and improving existing processes by performing routine processes independently and complex processes under limited supervision.
• Maintains, optimizes, and transforms standard and non-standard processes to increase efficiency of systems.
• Recommends research plans that identify new and/or existing business operating models and innovative approaches to solutions support.
• Collects data to determine the nature and requirements of process related improvements.
• Provides updates to project personnel to ensure teams are aligned to gather information and implement process improvements.
• Drafts documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
• Contributes to project execution and management efforts by owning relationships with stakeholders within and across teams.
• Tracks, reports, and coordinates multiple project-related tasks to ensure expectations are met and risks and issues are identified and escalated.
• Manages relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met.
• Supports strategic business planning and development by gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases.
• Independently documents project inputs, requirements, and potential risks in strategic business objectives and outcomes.
• Collaborates across teams to align on routine and unique project deliverables and timelines.
• Develops training requirements to ensure compliance with regulatory and internal standards.
• Delivers training programs to stakeholders and ensures relevant training certifications are up to date and valid.
• Develops standard and non-standard project-based training curriculum for a wide variety of operations related activities.
• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree