Operations Specialist III, Onsite
About The Position
Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactiv Advanced Problem Solving Ability to independently resolve all escalated issues using provided resources with minimal to no assistance Ability to assist in resolving team member escalations and questions Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals Expert on all International regulations, Import, and Export requirements Ability to understand big picture decisions for customers IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. Operating the Airspace Platform Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. Assist in resolving team member inquiries for DG flagged orders Gain knowledge of additional sector processes Provide SOP guidance hand in hand with leadership Uphold team expectations leading by example Maintaining Balanced Level of Performance As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.
Requirements
- Located in Columbus, Ohio
- In office, on site postion
Benefits
- High-quality health, vision, and dental care plan options
- 401K company contribution program
- Professional learning and training reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
