Operations Specialist III - US Remote

Airspace

2h•$25 - $30•Remote

About The Position

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. Importance of the role: The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Must be able to perform all Responsibilities included in the Operations Specialist II Job Description.
Advanced Problem Solving
Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
Ability to assist in resolving team member escalations and questions
Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
Expert on all International regulations, Import, and Export requirements
Ability to understand big picture decisions for customers. Ability to balance speed, cost, and customer impact without defaulting to escalations.
IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate.
Balancing cost of service quality and expectations with margin.
Minimal to no errors & service failures
Make educated decisions under pressure
Anticipate problems before they surface and act early
Operating the Airspace Platform
Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
Assist in resolving team member inquiries for DG flagged orders
Gain knowledge of additional sector processes
Provide SOP guidance hand in hand with leadership
Uphold team expectations leading by example
Maintaining Balanced Level of Performance
As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.