Operations Specialist III, Physician/Executive HR

Kaiser Permanente • Fontana, CA

121d

About The Position

In addition to the responsibilities listed below, this individual contributor position is also responsible for providing HR operations support to KP physician and/or executive employees. This includes providing HR support directly to physicians and/executives in areas of payroll, compensation, benefits enrollment and administration, on/off-boarding, and new hire orientation. This also includes providing exceptional customer service directly to MDs and/or executives, answering and resolving questions related to payroll issues, deductions, salary, benefits, and leave status. This role is also responsible for conducting audits of personnel/compensation-related data elements, statistics, presentations, and/or correspondence to senior leadership. This includes developing both recurring and ad hoc reports, and providing data-driven recommendations to leadership related to payroll, compensation, HR demographics, and other reporting systems. Finally, this position is responsible for reviewing, processing, and calculating various salary actions such as salary changes, compensation adjustments, and rate changes as authorized. This includes maintaining accuracy of systems data and assisting in the resolution of discrepancies as appropriate.

Requirements

• Minimum two (2) years experience in physician, advanced professional or executive HR operations, OR minimum two (2) years experience in credentialing, or a directly related field.
• Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field OR Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Responsibilities

• Supports legal, regulatory, and compliance adherence by providing information on new or updated organizational and departmental policies, guidelines, procedures.
• Performs somewhat complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.
• Contributes to efforts to develop policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope.
• Independently interprets broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines and standards.
• Contributes to monitoring and improving existing processes by performing routine processes independently and complex processes under limited supervision.
• Maintains, optimizes, and transforms standard and non-standard processes to increase efficiency of systems.
• Recommends research plans that identify new and/or existing business operating models and innovative approaches to solutions support.
• Collects data to determine the nature and requirements of process related improvements.
• Provides updates to project personnel to ensure teams are aligned to gather information and implement process improvements.
• Drafts documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
• Contributes to project execution and management efforts by owning relationships with stakeholders within and across teams.
• Tracks, reports, and coordinates multiple project-related tasks to ensure expectations are met and risks and issues are identified and escalated.
• Manages relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met.
• Supports strategic business planning and development by gathering, collating, and analyzing data for the purposes of defining initiatives to achieve business objectives.
• Independently documents project inputs, requirements, and potential risks in strategic business objectives and outcomes.
• Collaborates across teams to align on routine and unique project deliverables and timelines.
• Supports training efforts by developing training requirements to ensure compliance with regulatory and internal standards.
• Delivers training programs to stakeholders and ensures relevant training certifications are up to date and valid.
• Develops standard and non-standard project-based training curriculum for a wide variety of operations related activities.
• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree