Operations Specialist - Employee Health & Benefits

Marsh McLennan • Maryville, TN

115d • Hybrid

About The Position

As our Operations Specialist on the Employee Health & Benefits team, you will develop efficient workflows and maintain comprehensive manuals of policies and procedures. You'll leverage technology to enhance customer service, efficiency, and productivity, support management in improving the Quality Assurance Program, and audit files to inform training and workflow improvements. You will ensure compliance with business continuity and record retention guidelines, promote Quality Assurance awareness, prepare management reports, and develop new hire training programs. Additionally, you'll oversee the integration of the agency management system into workflows, ensuring proper documentation and staff training, while serving as a resource for system and workflow-related issues.

Requirements

• High school diploma or general education degree (GED).
• Strong working knowledge of insurance industry practices and agency operations.

Nice To Haves

• Bachelor's degree or similar work experience.
• 5 years employee benefit experience.
• EPIC experience.

Responsibilities

• Develop efficient workflows and maintain comprehensive manuals of policies and procedures.
• Leverage technology to enhance customer service, efficiency, and productivity.
• Support management in improving the Quality Assurance Program.
• Audit files to inform training and workflow improvements.
• Ensure compliance with business continuity and record retention guidelines.
• Promote Quality Assurance awareness.
• Prepare management reports.
• Develop new hire training programs.
• Oversee the integration of the agency management system into workflows.
• Serve as a resource for system and workflow-related issues.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED