Operations Specialist (Auth0)

Okta•New York City, NY

3d•$86,000 - $118,800•Remote

About The Position

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Opportunity We’re hiring an Operations Specialist to own the backend operations—systems, measurement, and logistics—that keep the portfolio running for Auth0’s Strategic Programs and Communications team. This role is ideal for someone who enjoys operational work, takes pride in maintaining clean, reliable processes and systems, and is also excited to evolve how the team operates by leveraging AI thoughtfully. You’ll be expected to experiment with and use AI-enabled tools and automation, identify repeatable work that can be streamlined, and help deliver practical, AI-forward workflow improvements that increase speed and accuracy. You will act as the operational backbone for the team’s portfolio, responsible for all operational reporting and survey measurement across programs, maintaining the team’s core trackers and dashboards, and producing clear, leadership-ready presentations. You’ll also administer our program management tooling, oversee knowledge management (Confluence/Google Drive/Asana/Jira), drive procurement workflows, track onboarding completion, and manage Jira automations. The right candidate is energized by problem-solving, adaptable, communicates promptly and proactively, collaborates effectively across partners, navigates ambiguity with confidence, and continuously seeks opportunities to streamline work through process improvement, automation, and strategic AI usage.

Requirements

Experience in business, program, or enablement operations, with ownership of repeatable workflows and strong execution quality
A high-detail, systems-oriented approach; you enjoy repetitive backend work and take pride in accuracy and follow-through
Strong capability in data collection and reporting , including survey-based measurement, data cleanup, analysis, and synthesis into clear insights. Tableau, Survey Monkey, and Qualtrics experience is a bonus.
Advanced Google Sheets skills for dashboards and trackers; automation experience such as Apps Script, Zapier, or Make is a strong bonus
Comfortable and fluent with AI tools, including using AI-powered automation and agent-based workflows to streamline workflows, reduce manual effort, and continuously improve operational processes, where appropriate
Demonstrated ability to experiment, evaluate, and roll out new processes or AI-enabled workflows, including documenting changes and tracking impact (time saved, error reduction, adoption)
Strong Google Slides design skills, including the ability to design clean, consistent, visually compelling decks and templates
Hands-on experience with program management tools such as Asana and Jira , including maintaining standards and improving adoption
Experience owning or administering knowledge management , including structure, governance, and content hygiene
Comfort supporting procurement workflows , coordinating approvals, and maintaining accurate tracking and documentation
Excellent written and verbal communication; prompt, proactive, and collaborative
Demonstrated discretion and trust in handling sensitive and confidential information. Strong status management: you communicate progress, risks, and next steps clearly and consistently
Ability to multitask and operate under pressure in a fast-paced, remote environment
Ability to navigate ambiguity, learn quickly, and take initiative with minimal oversight
Must be located in Chicago, IL, New York City, or Toronto, Canada

Nice To Haves

Canva and video editing experience

Responsibilities

Own portfolio operations and routine backend work: maintain systems of record, build automations, keep trackers current, and ensure follow-through across deliverables
Own program measurement and reporting end-to-end: build and maintain dashboards and trackers, run surveys and feedback cycles, analyze results, and deliver clear post-program readouts
Identify high-volume, repeatable workflows and deliver AI-enabled improvements (including prompt and agent workflows, automation, and documentation) from pilot to rollout, with clear success measures
Maintain hiring data and related dashboards, providing regular insights and reporting with strong data integrity and clear status visibility
Own new hire onboarding operations , including LMS administration, completion tracking and reporting, maintaining onboarding tooling and workflows, building and administering Jira automations, and driving continuous improvements as needed
Administer and improve the team’s work management practices, including portfolio hygiene, templates, and governance across tools such as Asana
Own knowledge management across internal knowledge bases and shared drives: structure, taxonomy, audits, assets, and keeping information current and easy to find
Run and continuously improve procurement workflows , including intake, approvals coordination, tracking, and documentation
Provide event operations and logistics support for key moments (virtual and in-person), including run-of-show management, registration workflow tooling, badge quality checks, audio-visual coordination, and on-site operational troubleshooting as needed
Create visually polished slides and reusable templates for reporting, operating updates, and quarterly program review support
Identify process gaps and implement improvements using automation and AI, where it adds leverage and reduces manual work
Travel ~15% of the time, including international, to support key programs and events