Operations Site Lead

Transdev•Nashville, TN

1d•$62,400 - $74,880

About The Position

Description Overview: The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports. Transdev is proud to offer: Competitive compensation package of minimum $62,400 – maximum $74,880 Benefits include: Vacation: minimum of one (1) week Sick days: 5 days Holidays: 6 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Requirements

Proficiency with using a touchscreen smartphone
Ability to use a computer to generate reports and schedules
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently with strong attention to detail
An awareness and willingness to use Operational Excellence tools and techniques
Excellent written and verbal communication skills
Ability to communicate effectively to a large group of people
Experience with performance metrics and process improvement
Ability to work for different managers
Proven track record of meeting or exceeding of department performance goals
Demonstrated problem solving skills and analytical skills
Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
Punctual, reliable, and team player
Must be able to type at least 40 adjusted wpm
Associates degree (and / or equivalent job experience)
1 year Autonomous Vehicle Operations experience
Experience with program management tools and Google Workspace
Experience in vendor relationship management
Experience leading teams to a successful conclusion
Must be 21 years old
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check.
Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law.
Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law
Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS

Nice To Haves

Bachelor's degree or higher
Leadership experience including direct reports

Responsibilities

Operate and Maintain Transdev’s high standard of safety
Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public
Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately
Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy
Monitors and records employee absence and tardiness
Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team
Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
Maintain high degree of confidentiality of all information
Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others
Ensuring timely shift start and efficient vehicle deployment
Responsible for covering any day to day operational needs in case of call outs or staff shortage
Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors
All other duties as required