Operations Site Lead

Transdev-posted 4 months ago
$62,400 - $74,880/Yr
Full-time • Entry Level
Nashville, TN
101-250 employees
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The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports.

  • Operate and Maintain Transdev’s high standard of safety
  • Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public
  • Ensure that delays in service are recorded and communicated. Handle all accidents or breakdowns appropriately
  • Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy
  • Monitor and record employee absence and tardiness
  • Conduct applicable shifts pre-brief and debrief meetings, communicating announcements to the team
  • Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
  • Coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
  • Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
  • Maintain high degree of confidentiality of all information
  • Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others
  • Ensure timely shift start and efficient vehicle deployment
  • Cover any day to day operational needs in case of call outs or staff shortage
  • Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors
  • Perform all other duties as required
  • Proficiency with using a touchscreen smartphone
  • Ability to use a computer to generate reports and schedules
  • Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently with strong attention to detail
  • An awareness and willingness to use Operational Excellence tools and techniques
  • Excellent written and verbal communication skills
  • Ability to communicate effectively to a large group of people
  • Experience with performance metrics and process improvement
  • Ability to work for different managers
  • Proven track record of meeting or exceeding department performance goals
  • Demonstrated problem solving skills and analytical skills
  • Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
  • Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
  • Punctual, reliable, and team player
  • Must be able to type at least 40 adjusted wpm
  • Bachelor's degree or higher
  • Leadership experience including direct reports
  • Competitive compensation package of minimum $62,400 – maximum $74,880
  • Vacation: minimum of one (1) week
  • Sick days: 5 days
  • Holidays: 6 days
  • 401(k) retirement plan
  • Medical, dental and vision insurance
  • Life insurance
  • Short-term disability
  • Voluntary long-term disability
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