Operations Site Lead - L4

Transdev-posted 3 months ago
$58,240 - $70,720/Yr
Full-time • Entry Level
Houston, TX
1-10 employees
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The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports.

  • Operate and Maintain Transdev’s high standard of safety
  • Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public
  • Ensure that delays in service are recorded and communicated
  • Handle all accidents or breakdowns appropriately
  • Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints
  • Monitor and record employee absence and tardiness
  • Conduct applicable shifts pre-brief and debrief meetings, communicating announcements to the team
  • Support the operations leadership team in daily operations management of dispatch
  • Coordinate, monitor and supervise the activities of subordinates
  • Ensure compliance throughout the division to global process standards
  • Maintain high degree of confidentiality of all information
  • Apply policies, procedures, and standards throughout
  • Ensure timely shift start and efficient vehicle deployment
  • Cover any day to day operational needs in case of call outs or staff shortage
  • Ensure the Transdev managed fleet of vehicles remain operational
  • Proficiency with using a touchscreen smartphone
  • Ability to use a computer to generate reports and schedules
  • Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently with strong attention to detail
  • An awareness and willingness to use Operational Excellence tools and techniques
  • Excellent written and verbal communication skills
  • Ability to communicate effectively to a large group of people
  • Experience with performance metrics and process improvement
  • Ability to work for different managers
  • Proven track record of meeting or exceeding department performance goals
  • Demonstrated problem solving skills and analytical skills
  • Must be able to work either early mornings, evenings, and/or weekends
  • Must be eager, self-starter, and demonstrate good judgment in fast-paced, high stress environments
  • Punctual, reliable, and team player
  • Must be able to type at least 40 adjusted wpm
  • Bachelor's degree or higher
  • Leadership experience including direct reports
  • Competitive compensation package of minimum $58,240 – maximum $70,720
  • Vacation: minimum of one (1) week
  • Sick days: 5 days
  • Holidays: 6 days
  • 401(k) retirement plan
  • Medical, dental and vision insurance
  • Life insurance
  • Short-term disability
  • Voluntary long-term disability
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