Operations Shift Supervisor - Facilities Services - 2nd shift (KC Headquarters)

Hallmark•Kansas City, MO

18d•Onsite

About The Position

HALLMARK – Because Connecting With Each Other Has Never Been More Important For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection-blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team! At Hallmark, you’ll feel welcomed from day one, whether you’re remote, hybrid, or in-office. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices-like yours-to help us grow and evolve. Let’s imagine the future of Hallmark together! WHO WE ARE The Facilities Services Division is responsible for the daily operation, maintenance and security of the Hallmark Headquarters Complex. The complex is made up of multiple buildings, 2,300,000 sq. ft. of space. The division is made up of Building Services (custodial), Building Engineering (electricians, plumbers, carpenters, and telecom and general maintenance trades), HVAC, Moves/Resets departments, shipping / receiving, and the mail room services. The Operations Shift Supervisor – Facilities Services provides leadership and supervision for the Facilities Services Operation on 2 nd shift which includes the Building Services department, Building Engineering, and HVAC department. The Operations Shift Supervisor will have direct management responsibilities for 2 nd shift Building Services which includes 15-20 Building Specialists – Custodians. Indirect oversight of 2 nd shift Building Engineering (3 employees) and HVAC (2 employees). WHAT WE DO and HOW WE DO IT: The Operations Shift Supervisor - Facilities Services will be knowledgeable of the Building Specialist duties and familiar with Engineering and HVAC responsibilities. Match resources to workload as needed, coordinate with dayshift supervisors to prioritize the work assignments, train and develop employee job skills with support from the Building Specialist group leader. Ensure compliance training, regular work assignments, special projects, and inspections are being performed and completed in a timely manner. Exhibit professionalism in all interactions and foster a practice of open communication with employees to promote positive employee relations. Maintain effective working relationships with all managers with the Facilities Services division. IN THIS ROLE YOU WILL: Be responsible for the management of the day-to-day operations that are associated with maintaining the cleanliness, condition and functionality of the Hallmark headquarters facility. Meet or exceed departmental objectives by communicating job expectations. Performance management. Provide feedback, written and verbal, that accurately reflects the performance of each individual employee. Coach and counsel employees on a regular basis as needed. Initiate, coordinate, and enforce systems, policies, and procedures. Assign work duties to personnel; accomplish work results; establish priorities; monitor progress; revise work schedules and identify and resolve problems. Maintain staff by anticipating personnel requirements, look for out-of-the box solutions to handle challenges, keep Facilities Services leadership, Building Services Department Manager, and the 1 st shift Maintenance Supervisors for HVAC and Building Engineering informed of any needs. Participate in interviews, assess talent, orient and train current and new hires. Act as a representative of Hallmark to their direct and indirect reports and serve as the resource direct reports seek out. Knowledgeable about company policies and compliance laws / regulations across the various functional areas: Environmental, Safety, Human Resources, (such as Fair Labor Standards Act, Family Medical Leave Act, OSHA standards, etc.) that affects the work group and assures compliance with those regulations. Other duties as assigned. Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

Requirements

High School diploma or GED or Equivalent
Associate’s degree OR a minimum of 3 years supervising direct reports
Experience with Microsoft Office Suite (Word, Excel)

Nice To Haves

Bachelor’s degree
Experience in facilities management or corporate services or logistics
Experience in Maintenance or HVAC preferred
Ability to lead, coach, and mentor teams
Strong organizational skills and attention to detail
Strong communication skills –includes both verbal and written
SAP knowledge and experience
Computerized Maintenance Management (CMMS) Work Order System experience
Project management experience
Adept at seeing opportunities to improve upon the status quo and implementing solutions
Familiarity with principles of LEAN

Responsibilities

Be responsible for the management of the day-to-day operations that are associated with maintaining the cleanliness, condition and functionality of the Hallmark headquarters facility.
Meet or exceed departmental objectives by communicating job expectations.
Performance management.
Provide feedback, written and verbal, that accurately reflects the performance of each individual employee.
Coach and counsel employees on a regular basis as needed.
Initiate, coordinate, and enforce systems, policies, and procedures.
Assign work duties to personnel; accomplish work results; establish priorities; monitor progress; revise work schedules and identify and resolve problems.
Maintain staff by anticipating personnel requirements, look for out-of-the box solutions to handle challenges, keep Facilities Services leadership, Building Services Department Manager, and the 1 st shift Maintenance Supervisors for HVAC and Building Engineering informed of any needs.
Participate in interviews, assess talent, orient and train current and new hires.
Act as a representative of Hallmark to their direct and indirect reports and serve as the resource direct reports seek out.
Knowledgeable about company policies and compliance laws / regulations across the various functional areas: Environmental, Safety, Human Resources, (such as Fair Labor Standards Act, Family Medical Leave Act, OSHA standards, etc.) that affects the work group and assures compliance with those regulations.
Other duties as assigned.