Operations Shift Lead (Remote Driving Technology)

Vay•Las Vegas, NV

17d•Onsite

About The Position

We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets. We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here. What’s happening at Vay First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World. We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US. We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand! ...And soon we’ll be expanding across the US & Europe 🚀 Why this role is exciting Operations Shift Lead This is a critical frontline leadership role at the heart of our Las Vegas operation. As Shift Lead, you’ll be the central point of coordination during your shift, making sure our commercial delivery service runs smoothly, our fleet stays ready, and our teams have what they need to execute at a high level. You’ll play a direct role in keeping service levels strong, removing operational bottlenecks in real time, and creating the structure, accountability, and energy that help every shift perform.

Requirements

Based in Las Vegas, USA, and able to work in the office for all working hours.
Fluent in English, both written and spoken.
Experience leading or supervising teams working across shifts in a fast-paced operational environment.
Strong customer-facing communication skills, including confidence handling phone-based support when needed.
Proven ability to prioritize, stay organized, and manage multiple moving parts with a high level of detail and ownership.
Strong problem-solving skills and sound judgment under pressure, with a hands-on and solutions-driven mindset.
Experience in mobility, fleet management, technology, or other operationally intensive environments.
Collaborative, proactive, and resourceful, with strong written and verbal communication skills across frontline teams and management.

Nice To Haves

Experience as a frontline people manager.
Experience training or coaching team members.
Experience supporting scaling operations, fleet expansion, or new site launches.

Responsibilities

Lead day-to-day shift execution, acting as the first point of contact for Remote Drivers, Field Support Agents, stakeholders, and management during assigned hours.
Build, adjust, and monitor shift plans to ensure strong staffing coverage, contingency planning, and fair workload distribution across daily operations.
Assign and coordinate tasks across the team, including charging, rebalancing, cleaning, and fleet readiness activities, based on real-time operational priorities.
Ensure vehicles, equipment, communication systems, and operational resources are available, functioning, and ready to support commercial service throughout the shift.
Drive performance against key operational KPIs including fleet readiness, availability, response times, ride acceptance, customer support, and overall shift efficiency.
Monitor operational roadblocks, make real-time decisions under pressure, escalate issues when needed, and proactively solve problems to minimize disruption.
Support a strong safety culture by maintaining awareness across the shift, assessing team wellbeing and capacity, and following escalation processes in line with operational guidelines.
Complete and submit end-of-shift reporting, highlighting performance, shortfalls, challenges, and opportunities for continuous improvement.