Operations Servicing Specialist I

Space Coast Credit Union • Melbourne, FL

376d • $35,194 - $37,482 • Hybrid

About The Position

The Operations Servicing Specialist I at Space Coast Credit Union is responsible for providing exceptional service to members by handling account research, maintenance requests, and inquiries related to deposit accounts. This role emphasizes member satisfaction and operational efficiency, supporting the credit union's commitment to its members and its brand promise of honesty and trust.

Requirements

• High School Diploma or equivalent required.
• 1-3 years customer service experience required.

Responsibilities

• Reviews and completes account research and maintenance requests.
• Researches and completes Verification of Deposit (VOD) requests from Members and outside companies.
• Reviews daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
• Assists Team Members and Members with questions and concerns involving deposit account and membership documents in the Operations phone queue and makes outbound phone calls when required.
• Performs quality control review of new membership eligibility and serves as the Membership Officer on behalf of the credit union.
• Reviews Overdraft Privilege requests and limit increases in accordance with policy and procedures.
• Responds promptly and professionally to Member inquiries regarding deposit accounts and other related matters.
• Resolves basic issues or escalates complex cases to senior Team Members as needed.

Benefits

• ONESCCU annual bonus available!
• Flexible Schedule Remote-Hybrid Work Options! (Flex up to 3 days at home & 2 days onsite per week; available after training)
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
• SCCU Team Member financial discounts & perks (save money every month!)
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc.
• GAP coverage at half price
• Fixed low rate credit card- 5.99% if approved
• FREE Identify Theft Protection
• No fee SCCU accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED