Operations Services Supervisor (Teller Manager)

First Citizens Bank • Sylva, NC

101d

About The Position

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

Requirements

• Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management
• OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Nice To Haves

• Management or supervisory experience

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Benefits

• Competitive, thoughtfully designed and quality benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree