Operations Services Supervisor (Teller Manager)

First Citizens Bank • Richmond, VA

103d

About The Position

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

Requirements

• Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Nice To Haves

• 1+ years of prior banking experience in an Operational role is highly preferred - either as an Operations Manager or Lead Teller
• 1+ years of team leadership experience - this position will have direct reports
• Must be highly organized and detail-oriented
• Must have knowledge of retail banking products and services. Prior experience as a Bank Teller or Universal Banker would be helpful.

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities
• Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees