Operations Services Program Coordinator, Orangetheory Fitness

Purpose Brands, LLC•Boca Raton, FL

7d•Hybrid

About The Position

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a Operations Services Program Coordinator to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture. The Operations Services Program Coordinator plays a critical role in deploying new programs within the Orangetheory Fitness network, supporting global scale as a subject matter expert (SME). This multifaceted position involves collaborating cross-functionally with internal and external stakeholders to ensure successful program implementations. Primarily responsible for supporting studio program deployments. This position also works cross-functionally to support additional functions as business needs dictate. Purpose/Impact: (Duties & Essential Functions) Facilitates the deployment of new products, non-proprietary internal/network platforms, and programs; working closely with teams to ensure seamless integration and scalability Facilitates and delivers comprehensive training materials. These artifacts empower teams to effectively adopt and utilize new programs. Engages with various stakeholders, both internally and externally, ensuring alignment and successful outcomes Manages end-to-end project deployments from ideation to near-complete penetration (~95%) Develops robust reporting mechanisms to ensure timely integrations, monitors progress, and identifies areas for improvement Craft communication plans through written documents, PowerPoint presentations, or webinars, to ensure clear messaging Directly support deployments for specific projects; collaborating across business units to achieve successful outcomes

Requirements

Associate’s degree OR equivalent work experience in an operations support role; Bachelor’s degree (preferred). Relevant fields include business administration, project management, or a related discipline.
Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook
Must have a basic understanding of project management principles
Attention to detail with the ability to meticulously manage program records, documentation, and results
Excellent verbal and written communication skills to interact with various stakeholders
Ability to create compelling written content necessary for crafting communication plans and outreach materials
Customer Focus: Understanding customer needs (both internal and external), proactively addressing them, and prioritizing customer satisfaction and service.
Teamwork: Collaborating effectively with others in pursuit of shared goals and contributing to a positive team environment.
Planning and Organizing: Prioritizing tasks, defining actions, and allocating time and resources to achieve specific objectives.
Problem Solving: Identifying root causes within assigned projects and proposing effective solutions.
Initiative: Demonstrating forward-thinking by assessing task priorities and staying on track.
Attention to Detail: Taking responsibility for thorough and meticulous work methods.

Nice To Haves

Experience with additional SaaS platforms such as MBO, Confluence, JotForm or SharePoint (preferred)
Orangetheory Fitness studio experience a plus

Responsibilities

Facilitates the deployment of new products, non-proprietary internal/network platforms, and programs; working closely with teams to ensure seamless integration and scalability
Facilitates and delivers comprehensive training materials. These artifacts empower teams to effectively adopt and utilize new programs.
Engages with various stakeholders, both internally and externally, ensuring alignment and successful outcomes
Manages end-to-end project deployments from ideation to near-complete penetration (~95%)
Develops robust reporting mechanisms to ensure timely integrations, monitors progress, and identifies areas for improvement
Craft communication plans through written documents, PowerPoint presentations, or webinars, to ensure clear messaging
Directly support deployments for specific projects; collaborating across business units to achieve successful outcomes