Operations Services Lead (Teller Manager)

First Citizens Bank • Prosperity, SC

391d

About The Position

As an Operations Services Lead (Teller Manager) at First Citizens Bank, you will play a crucial role in supporting the branch sales or service manager in the operational management of the branch. This position involves processing teller transactions, facilitating customer education about bank services, and identifying sales opportunities to enhance the branch's performance. The role requires strong customer service skills, adaptability, and the ability to manage and develop team members effectively.

Requirements

• High School Diploma or GED
• 2 years of experience in Financial services, customer service, bank operations, or branch operations management

Nice To Haves

• Management or supervisory experience
• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Benefits

• Comprehensive benefits program for full-time associates (20+ hours)
• Customized offerings designed to support families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED