Operations Services Customer Solutions Associate

Munich Re Group • Wayne, PA

84d

About The Position

Responsible for providing support for all customer contact (i.e.; phone, web, web portal, processing) for one Customer Solutions Skill including but not limited to: (Inspection Support, Operational Support, Policy Support, Special Products), as well as one VF non CS skills including but not limited to: (Claims Support, Prep Support, Processing Support). This role entails the ability to deliver instructional design, learning technology, measurement & evaluation and training delivery. Liaison between Training and the business, filling gaps between technology and flow. Special Projects as needed.

Requirements

• High School Diploma or equivalent.
• 2+ years customer service experience.
• Excellent verbal and written communication skills.
• Strong problem solving, analytical, and presentation capabilities.
• Attention to detail.
• Ability to multi-task and prioritize tasks.
• Typing accuracy of 85% or higher.
• Excel accuracy of 85% or higher.
• Excellent PC skills using Word, Excel, and Microsoft Office Suite.

Nice To Haves

• Demonstrated team behavior including conflict resolution and personal accountability.
• Openness to influence and team commitment.
• Ability to work well in a stressful, rapidly changing environment.

Responsibilities

• Provide support for all customer contact via phone, web, and web portal.
• Assist with Customer Solutions Skills including Inspection Support, Operational Support, Policy Support, and Special Products.
• Support VF non CS skills including Claims Support, Prep Support, and Processing Support.
• Deliver instructional design and training delivery.
• Act as a liaison between Training and the business.
• Fill gaps between technology and flow.
• Manage special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED