Operations Service Specialist (Detroit, MI)
About The Position
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. Key Responsibilities Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives Lead with empathy to drive a high standard of service quality Ensure successful completion of platform tasks, delighting both clients and providers Implement tailored quality policies and adapt swiftly in a fast-paced environment Collaborate internally to enhance user experience and contribute to market growth
Requirements
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Ability to prioritize and execute on multiple projects within stated deadlines
- Experience with high volume work load
- Must be able to be onsite in office 5 days/week
- A full 8 hours of actual work time (excluding lunch breaks) is expected each workday
Nice To Haves
- Experience in legal and/or real estate background preferred
Responsibilities
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
- Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
- Lead with empathy to drive a high standard of service quality
- Ensure successful completion of platform tasks, delighting both clients and providers
- Implement tailored quality policies and adapt swiftly in a fast-paced environment
- Collaborate internally to enhance user experience and contribute to market growth
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
- Work in a support role, cross training for similar positions as needed
- Be the voice of the customer
- Consistently create an exceptional experience with each contact
- Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
- Cultivate success through managing efficient operations and user experience
- Identify, solve, and escalate platform issues and opportunities
Benefits
- Medical, dental, vision, disability insurance, and 401K available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
