Operations Service Manager - MCS Global Logistics

Mayo Clinic • Rochester, MN

210d • $103,001 - $154,544 • Onsite

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Requirements

• Requires a Bachelor's degree in Business, Management, Life Sciences, or related field and eight years of customer service or healthcare related experience OR Master's degree in Business, Management, Life Sciences, or related field and five years of customer service or healthcare related experience.
• Master's degree and 3 years of divisional unit experience preferred.
• Previous leadership experience, account management and health care industry experience.
• Experience in customer service, clients, and vendor relationships.
• Previous laboratory experience/knowledge preferred.
• Exposure and understanding of shipping industry encompassing couriers and carriers, supply chain knowledge.
• Must have excellent human relations, management, and communications skills.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments.
• Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks.
• Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.
• Candidates must foster a culture of learning, ability to navigate difficult situations requiring professional composure, daily effective problem solving both proactive and reactive while navigating frequent and unpredictable changes and disruptions.
• Experience in developing interdepartmental and cross-functional team relationships.
• A solid understanding of root cause analysis, A3 thinking, and continuous improvement methodologies such as Kaizen is highly valued.
• Flexibility to navigate both reactive and proactive operation disruptions daily.
• Process development, increase operational efficiency, ability to redesign a process, analytical skills, risk assessment, route optimization and logistic network development.
• Real time and creative problem solving.

Responsibilities

• Responsible for the hiring, onboarding and training, performance management and development of staff.
• Provides oversight of direct reports to ensure quality service is being provided by establishing and retaining long term business relationships and developing, leading and implementing strategies.
• Responsible for assessing team feedback and communicating team needs to leadership.
• Accountable for upholding Mayo Clinic brand and image during supplier/client and internal interactions, including Mayo Clinic's core values and support community-based health care approach.
• Responsible for collaborating with cross-functional teams to provide service to MCS suppliers/clients and for strategy development and implementation.
• Accountable for effective communications, active listening, and willingness to adapt, adjust, and be supportive when objectives shift to ensure long-term viability and success of the enterprise.
• Responsible for conducting internal or external presentations as required by MCS.
• Required to lead teams through change management and adapt to the needs of MCS.
• Required to remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.
• Accountable to report to leadership of team activities.
• Domestic and international travel is required up to 60% including but not limited to air and auto.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree