Operations Senior Specialist I- Mortgage Business Support

JPMorgan Chase • Plano, TX

100d

About The Position

Embark on a rewarding and challenging career as an Operations Specialist with our dynamic team and you'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Operations Senior Specialist I- Mortgage Business Support, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. You will be part of a unique operation where your analytical skill and attention to detail will be key as you support the business through data and process analysis. Your desire to learn and be engaged in business analysis will help drive your success.

Requirements

• Demonstrated eagerness to learn and develop within the business analysis field
• Strong critical thinking and problem-solving abilities
• High attention to detail and a proactive approach to asking questions and seeking clarification
• Effective verbal and written communication skills
• Ability to work collaboratively and contribute positively within a team environment
• Basic proficiency in Microsoft Excel, including experience with VLOOKUP, pivot tables, and common functions.

Responsibilities

• Assist in managing and maintaining system codes related to business processes and reporting.
• Analyze data and processes to identify trends, inefficiencies, and opportunities for improvement.
• Support the preparation and review of letters and communications sent to customers, ensuring accuracy and compliance.
• Participate in user acceptance testing (UAT) for reporting systems and processes, helping to validate changes and enhancements.
• Manage a pipeline of daily, weekly, and monthly responsibilities to ensure timely completion of tasks and deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities