Operations Senior Specialist- Escrow Analysis

JPMorgan Chase • Columbus, OH

120d

About The Position

Embark on a rewarding and challenging career as an Operations Specialist with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Operations Senior Specialist- Escrow Analysis, in Mortgage Production and Servicing you will be responsible for developing a broad knowledge of Escrow Servicing and a good understanding of processes within Escrow Analysis and will need to build a strong understanding of the systems used, procedures, reporting, and business workflows within assigned responsibilities and prioritize and execute time sensitive deliverables daily and with little direction or oversight.

Requirements

• Previous Mortgage Servicing experience.
• Conflict resolution, change management, influencing, and project management skills.
• Strong attention to detail.
• High proficiency in problem solving, negotiation skills, strategic management and ability to analyze and apply regulatory requirements to existing or proposed policies, procedures and processes.
• Strong interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate with management.
• Ability to multitask and work on several initiatives at one time, using logic and independent decision making to prioritize tasks.
• Ability to analyze, communicate, debrief and provide recommendations with all levels of peers.
• Escrow Servicing and Escrow Analysis experience.
• Experience with MSP, Eagle One, and other Home Lending systems.

Nice To Haves

• Strong working knowledge of Microsoft Office Applications.

Responsibilities

• Complete daily assigned functions independently.
• Use specialized functional or technical knowledge that allows for independent thought and action on important department activities.
• Focus strongly on the overall internal and external customer experience.
• Build expertise and experience of all team functions, maintains a culture of inclusivity and diverse thinking.
• Review and build knowledge of team procedures.
• Bring enhancement ideas to processes with a Process Improvement mindset.
• Assist in facilitating training within the team as needed.
• Conduct research and analyze data.
• Engage timely and professionally directly with others at all levels as needed.

What This Job Offers

• Industry: Credit Intermediation and Related Activities