Operations Senior Manager; Foster, Adoptions, and Shelter Care

Seattle Humane•Bellevue, WA

3d•Onsite

About The Position

The Senior Operations Manager (Foster, Adoption, and Shelter Care) oversees the Shelter Care (unionized team), Adoptions and Foster programs at Seattle Humane. They work alongside departmental leadership and are accountable for ensuring the quality of care and creating outcomes for animals at Seattle Humane, both on campus and in foster. The Operation Senior Manager provides day-to-day oversight and departmental direction in alignment with Seattle Humane’s general operations and strategic planning initiatives. This position works in close collaboration with the Animal Care Director and Senior Operations Manager (Behavior and Admission), along with Veterinary and Community Program leadership.

Requirements

At least 5 years of animal welfare experience.
At least 2 years of animal shelter management experience.
Excellent oral communication skills.
Experience writing clearly and listening effectively.
Proven ability to work in a collaborative environment with diverse opinions and experiences.
Experience in providing and receiving direct feedback regularly.
Proven track record of planning skills to determine work priorities and schedules.
Must be familiar with Windows environment, internet use and e-mail. Experience with PetPoint and data entry is helpful.
Valid Washington State driver's license with good driving record.
Must communicate clearly and concisely, both verbally and in writing.
Requires the ability to solve problems and make clear decisions, sometimes quickly.
Must be able to collaborate, organize and manage multiple and complex projects.
Requires the ability to pay attention to detail while focusing on strategic goals and objectives.
Must possess the ability to be sensitive to other opinions, perspectives, or cultures.
Must be able to offer excellent customer service (internal and external).
Must feel comfortable in dealing with angry, confused, distraught and/or irrational people.
Must feel comfortable handling aggressive or fractious animals.
Must be able to lift at least 50 pounds with or without accommodation.

Nice To Haves

EBI certification (can be obtained on the job)
First Aid/CPR/Mental Health first aid (can be obtained on the job)

Responsibilities

Provide management and coaching for the Foster Manager, Adoptions Manager, and Shelter Care Manager and their respective teams
Works in conjunction with Operation Senior Manager, Behavior and Admissions and Animal Care Director to develop and implement programmatic and operational changes
Provide day-to-day leadership for Shelter Care, Foster, and Adoptions
Managing capacity for care both in shelter and in foster
Works directly with Operations Senior Manager, Behavior and Admission and Veterinary Clinic leadership to enhance cross-departmental communication and workflows, particularly related to animal welfare
Works closely with External Relations team on volunteer opportunities, promotional projects, social media, and other external facing marketing opportunities
Create and maintain SOPs, SOGs, or other documentation for Foster, Adoption, Shelter Care, and for cross departmental operations
Promotes a culture of collaboration, innovation, and creativit
Stays up to date on industry best practices and standards; and identifies how best to incorporate in Seattle Humane operations
Assist Animal Care Director with examining monthly reporting and/or other data to ensure goals are being met
Assist Animal Care Director with developing and adhering to departmental budgets
Participates in the union grievance proceedings and as needed, implements any agreed upon remedies as an outcome to the grievance process
Assists with volunteer and staff training as necessary
Participates in daily operations as needed
Other duties as assigned