Operations Senior Manager - Lockbox

Wells Fargo-posted about 1 year ago
Full-time • Manager
Philadelphia, PA
Credit Intermediation and Related Activities
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Wells Fargo is seeking an Operations Senior Manager to lead the Philadelphia Lockbox Site, overseeing production teams across multiple functional areas in a 24/7 operational environment. This role involves managing both exempt managers and non-exempt staff, developing business strategies, and improving operational efficiencies while ensuring compliance with risk management protocols.

  • Manage and develop teams of individual contributors and managers in the Operations functional area.
  • Work with experienced management to develop and execute business strategies.
  • Identify and recommend opportunities for process improvement and risk control development.
  • Ensure resource allocation aligns with budget and department goals to improve efficiencies.
  • Develop and implement business unit strategies.
  • Provide expertise for technical, operational, and processing functions related to the business unit.
  • Determine appropriate strategies and actions for the Operations management functional team.
  • Interpret and develop policies and procedures for functions with moderate complexity.
  • Collaborate and influence professionals at all levels, including senior management.
  • Lead the team to achieve objectives and engage stakeholders.
  • Manage allocation of people and financial resources for Operations.
  • Develop a culture of talent development to meet business objectives.
  • 6+ years of Operations experience or equivalent through work experience, training, military experience, or education.
  • 3+ years of management experience.
  • 3+ years of experience managing managers.
  • Lockbox experience.
  • Banking operations experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Experience handling customer service escalations.
  • Experience managing and leading larger operational groups with direct and indirect staff reporting up.
  • Ability to read correspondence accurately and provide written responses.
  • Advanced Microsoft Office skills.
  • Ability to motivate staff to prioritize work and meet deadlines.
  • Strong organizational, multi-tasking, and prioritizing skills.
  • Strong analytical skills with high attention to detail and accuracy.
  • Experience successfully collaborating in a change-driven environment.
  • Experience working with internal and/or external auditors.
  • Diversity and inclusion initiatives
  • Flexible work schedule
  • Opportunities for professional development
  • Health and wellness programs
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