Operations Senior Manager - Lockbox

Wells Fargo • Philadelphia, PA

427d

About The Position

Wells Fargo is seeking an Operations Senior Manager to lead the Philadelphia Lockbox Site, overseeing production teams across multiple functional areas in a 24/7 operational environment. This role involves managing both exempt managers and non-exempt staff, developing business strategies, and improving operational efficiencies while ensuring compliance with risk management protocols.

Requirements

• 6+ years of Operations experience or equivalent through work experience, training, military experience, or education.
• 3+ years of management experience.

Nice To Haves

• 3+ years of experience managing managers.
• Lockbox experience.
• Banking operations experience.
• Excellent verbal, written, and interpersonal communication skills.
• Experience handling customer service escalations.
• Experience managing and leading larger operational groups with direct and indirect staff reporting up.
• Ability to read correspondence accurately and provide written responses.
• Advanced Microsoft Office skills.
• Ability to motivate staff to prioritize work and meet deadlines.
• Strong organizational, multi-tasking, and prioritizing skills.
• Strong analytical skills with high attention to detail and accuracy.
• Experience successfully collaborating in a change-driven environment.
• Experience working with internal and/or external auditors.

Responsibilities

• Manage and develop teams of individual contributors and managers in the Operations functional area.
• Work with experienced management to develop and execute business strategies.
• Identify and recommend opportunities for process improvement and risk control development.
• Ensure resource allocation aligns with budget and department goals to improve efficiencies.
• Develop and implement business unit strategies.
• Provide expertise for technical, operational, and processing functions related to the business unit.
• Determine appropriate strategies and actions for the Operations management functional team.
• Interpret and develop policies and procedures for functions with moderate complexity.
• Collaborate and influence professionals at all levels, including senior management.
• Lead the team to achieve objectives and engage stakeholders.
• Manage allocation of people and financial resources for Operations.
• Develop a culture of talent development to meet business objectives.

Benefits

• Diversity and inclusion initiatives
• Flexible work schedule
• Opportunities for professional development
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed