Operations Senior Analyst

Salesforce • Austin, TX

376d • $91,000 - $125,200

About The Position

Salesforce is seeking a data-oriented Renewals & Success Plan Sales Operations Analyst to optimize processes and maintain critical data within the Renewals and Success Plan Sales Operations organization. This role is essential for ensuring that team territories, opportunities, and quotas are updated in response to various changes throughout the year, while also driving new business operations and improving data quality through data-driven insights.

Requirements

• Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes.
• Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations with keen attention to detail.
• Experience using SQL / SOQL / Python in data analysis and data manipulation is preferred and strong knowledge of spreadsheet tools, MS Excel / Google Sheets.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.
• Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment.
• Bachelor's degree or equivalent relevant experience required.

Responsibilities

• Update and maintain various sets of data including matrices, rule-based assignment rules, opportunity reassignments, area alignments, and quota issuance in response to personnel changes.
• Manage internal case queue(s) inclusive of owning and triaging the request with leader, executing the request, providing status updates to the leader, and closing out the case within the designated time frame.
• Execute data cleansing, validation, and input activities with acute attention to detail and accuracy for large sets of data.
• Work closely with the subject matter experts to analyze current business processes and workflows to recommend improvements through automation.
• Develop new automation tools to support our people and processes.
• Work closely with IT and support teams to seamlessly integrate analytical solutions into existing systems.

Benefits

• Equal pay
• Employee resource groups
• Inclusive benefits
• Incentive compensation
• Equity
• Health insurance
• Paid holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree