Operations Senior Analyst - AML Specialty Operations: Bilingual, Portuguese or Spanish Required

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available. Primary responsibilities of the Refresh Analyst will include: Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met Ensure all jurisdictional regulatory requirements related to KYC are adhered to Support business with KYC related queries and requests Participate in remediation, internal/external Audits

Requirements

Microsoft Excel experience
Bilingual – Portuguese or Spanish Required
Two or more years of financial services experience
Excellent verbal and written communications skills
Experience performing in a process-oriented production environment that changes periodically
Familiar with MS Office Suite (Excel/Word/Outlook/Access)
Customer Focus
Relationship Building
Time Management
Problem Solving
Strategic Thinking
Proven ability to: Work in a team environment Organize work, prioritize tasks and handle multiple assignments simultaneously Successfully meet tight deadlines while ensuring data accuracy and integrity Work and execute with minimal supervision or remote management

Nice To Haves

Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access
Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings
Associate’s Degree or higher with a major in business, finance, accounting, economics or a related field
Experience in the financial services industry
Anti Money Laundering (AML)
Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
College degree (Associates or higher) or comparable work experience

Responsibilities

Maintains accuracy of client portfolio using internal and external comparison tools
Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
Ensure all jurisdictional regulatory requirements related to KYC are adhered to
Support business with KYC related queries and requests
Participate in remediation, internal/external Audits