Operations & Security Manager

NTT DATA•Tallahassee, FL

About The Position

The SOC Manager is the designated leader responsible for the day-to-day management, performance, and continuous improvement of the Security Operations Center (SOC) supporting a large-scale, public sector network environment. This role is accountable for 24x7 security operations, incident response, threat management, and resource management, and serves as the single point of contact for all SOC-related issues. The SOC Manager ensures compliance with State and national standards, disaster recovery readiness, and seamless integration with Network Operations (NOC), field services, and executive leadership.

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience).
Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering.
At least 7 years as ISSO, security analyst, or security engineer with hands-on experience in:
NIST Risk Management Framework (RMF)
audit log reviews
system monitoring
SPAA processes
FISMA requirements
vulnerability and compliance scanning
continuous monitoring
security testing and evaluation
security policies
Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields.
Minimum 5 years managing a SOC or similar 24x7 security operations team.

Nice To Haves

Experience supporting public sector or government contracts in Florida.
Familiarity with Rule 60GG and State of Florida operational standards.
Certifications such as CISSP, CISM, or GIAC.
Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments.
Strong knowledge of cybersecurity architecture, monitoring, and security tools (e.g., SIEM, vulnerability scanners, ticketing systems).
Experience with security standards (NIST, FISMA), audit log reviews, and integration with NOC operations.
Proven ability to manage staff, schedules, and performance in a 24x7 operational environment.
Excellent communication, leadership, and stakeholder management skills.
Availability to serve as the designated backup and single point of contact for all SOC operations, 24x7, 365 days/year.
Experience with large-scale security audits, upgrades, and service transitions.

Responsibilities

Lead the design and implementation of complex IT security solutions, including Threat Management, Vulnerability Management, and Identity and Access Management.
Evaluate security control compliance with federal and State of Florida requirements and client monitoring strategies.
Develop and manage security standards for physical and virtual desktop environments.
Identify and manage risks associated with information systems.
Coordinate with the client’s Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO).
Ensure secure operation, maintenance, and disposal of assigned assets and systems.
Conduct annual assessments to ensure policy and standards compliance.
Address security requirements throughout the system lifecycle.
Establish and review audit trails and retain audit logs.
Generate and interpret documentation for CSAM compliance.
Provide cybersecurity guidance aligned with industry best practices.
Analyze vulnerabilities and present findings to system owners and leadership.
Communicate effectively to document and report on security efforts and gaps.
Support integration, testing, operations, and maintenance of system security.
Develop and maintain internal Standard Operating Procedures (SOPs) for all SOC activities; ensure documentation is current and audit-ready.
Align IT strategy with business processes and establish performance measures.
Contribute to enterprise-level planning processes and systems.
Administer hardware and software inventory and provide system operation support.
Directly manage all SOC staff, including shift leads, analysts, and engineers; oversee staffing, scheduling, training, and performance management.
Serve as the single point of contact for all SOC operations, incident response, and escalation—available 24x7, 365 days/year.
Lead the continuous improvement of SOC processes, including threat detection, vulnerability management, incident response, and change management.
Ensure compliance with Rule 60GG, NIST, FISMA, and other applicable standards for security operations and disaster recovery.
Oversee the integration of SOC and NOC functions, ensuring effective communication, escalation, and coordinated response to security and operational events.
Manage security assurance tools, dashboards, and reporting for threat intelligence, incident trends, and SLA compliance.
Coordinate with field services, engineering, and executive leadership to support security upgrades, audits, and special projects.
Participate in contract workgroups and program governance forums; contribute to enterprise-level planning and performance measurement.
Lead disaster recovery planning, testing, and execution for security services.
Foster a culture of operational excellence, continuous improvement, and customer focus within the SOC team.