Operations Resource Leader - AVL

Signature Aviation•Fletcher, NC

About The Position

As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast-paced role, you'll provide proactive task planning and the deployment of team members to ensure a safe, efficient operation. You will also enable streamlined and effective communication among team members. This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

Requirements

High School Diploma or General Education Degree (GED).
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Strong multi-tasking agility
Ability to adapt quickly to changing flight schedules or operational disruptions
Ability to stay calm in a fast-paced, high-pressure environment
Ability to work collaboratively across multi-functional teams
Ability to foster a cooperative and respectful working environment under pressure
Confidence to resolve misunderstandings or conflicts professionally and promptly
Proficient in Microsoft suite applications
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English.
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.
Understanding of time conversions (UTC/ local) for flight schedules
Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services

Nice To Haves

One year of experience in aviation ramp work, customer service or another related field

Responsibilities

Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.
Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.
Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.
Learn and understand base operations and how all teams contribute to the execution of a task.
Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
Communicate with colleagues and guests to resolve problems and delegate requests for services.
Review performance metrics and routinely improve the process of making optimal and effective task assignments.
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
Other duties as assigned