Operations Representative

LineLeap

86d • $50,000 - $60,000

About The Position

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!

Requirements

• Self-motivated and resourceful team player
• Highly empathetic with a passion for resolving issues quickly and professionally
• Outgoing personality with a focus on creating positive customer experiences
• Ability to remain calm and composed when customer issues arise
• Reliable, flexible, and adaptable to changing priorities
• Experience in cross-functional roles

Nice To Haves

• Experience in operations or customer support roles
• Familiarity with data entry and analysis
• Knowledge of bar and venue operations

Responsibilities

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience and location
• Competitive stock option package, depending on experience
• 401(k) plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees