Operations Repair Technician

Asurion • Nashville, TN

30d

About The Position

An Asurion Operations Repair Technician specializes in diagnosing, troubleshooting, and repairing defective wireless electronics, including smartphones and tablets, to meet high-quality standards. They disassemble/reassemble devices, replace components using hand tools, manage inventory, and follow strict safety procedures while utilizing proprietary software.

Requirements

• Experience: Generally requires experience in electronics troubleshooting, repair, or service support.
• Technical Skills: Knowledge of mobile devices, operating systems (iOS/Android), and diagnostic tools.
• Soft Skills: Strong communication skills for explaining technical issues, teamwork, and a customer-focused mindset.
• Physical Ability: Ability to work with small parts, use hand tools, and stand/sit for extended periods.
• Education: High school diploma or equivalent is typically preferr

Responsibilities

• Inspect, triage, and repair defective electronic devices (phones, tablets, wearables).
• Disassemble, repair, or replace worn/defective components using hand tools.
• Ensure all repairs meet or exceed Asurion/uBreakiFix quality standards.
• Count, scan, and receive inventory while tracking devices, often via point-of-sale systems.
• Diagnose complex technical issues and provide solutions.
• Maintain accurate, real-time records of repairs and customer information.
• Adhere to all safety protocols, especially in high-volume production environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED