Operations Repair Technician

Asurion • Nashville, TN

1d

About The Position

An Asurion Operations Repair Technician specializes in diagnosing, troubleshooting, and repairing defective wireless electronics, including smartphones and tablets, to meet high-quality standards. They disassemble/reassemble devices, replace components using hand tools, manage inventory, and follow strict safety procedures while utilizing proprietary software. Teal +2 Key Responsibilities Device Repair & Testing: Inspect, triage, and repair defective electronic devices (phones, tablets, wearables). Component Replacement: Disassemble, repair, or replace worn/defective components using hand tools. Quality Assurance: Ensure all repairs meet or exceed Asurion/uBreakiFix quality standards. Inventory & Logistics: Count, scan, and receive inventory while tracking devices, often via point-of-sale systems. Technical Troubleshooting: Diagnose complex technical issues and provide solutions. Documentation: Maintain accurate, real-time records of repairs and customer information. Safety Compliance: Adhere to all safety protocols, especially in high-volume production environments. Teal +3 Requirements & Qualifications Experience: Generally requires experience in electronics troubleshooting, repair, or service support. Technical Skills: Knowledge of mobile devices, operating systems (iOS/Android), and diagnostic tools. Soft Skills: Strong communication skills for explaining technical issues, teamwork, and a customer-focused mindset. Physical Ability: Ability to work with small parts, use hand tools, and stand/sit for extended periods. Education: High school diploma or equivalent is typically preferr Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

• Experience in electronics troubleshooting, repair, or service support
• Knowledge of mobile devices, operating systems (iOS/Android), and diagnostic tools
• Strong communication skills for explaining technical issues, teamwork, and a customer-focused mindset
• Ability to work with small parts, use hand tools, and stand/sit for extended periods
• High school diploma or equivalent is typically preferr

Responsibilities

• Inspect, triage, and repair defective electronic devices (phones, tablets, wearables)
• Disassemble, repair, or replace worn/defective components using hand tools
• Ensure all repairs meet or exceed Asurion/uBreakiFix quality standards
• Count, scan, and receive inventory while tracking devices, often via point-of-sale systems
• Diagnose complex technical issues and provide solutions
• Maintain accurate, real-time records of repairs and customer information
• Adhere to all safety protocols, especially in high-volume production environments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED