Operations & Rentals Manager

Dance Place-posted 4 days ago

$20 - $22/Yr

Part-time • Entry Level

Onsite • Washington, DC

11-50 employees

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Dance Place is hiring! We are seeking a dynamic, motivated, and talented individual to join our team as the Operations and Rentals Manager for our nationally recognized, cultural arts center in Washington, DC. This part-time, non-exempt position will support our passion for building a sustainable community of artists, audiences, and students who have been systemically excluded from opportunities by providing high-quality performances, commissions, training, and educational programs. As a hybrid role with an hourly range of $20.00 - $22.00, the Operations and Rentals Manager will primarily perform duties on-site. Heralded as the “hub of dance activity in Washington, DC”, Dance Place is an equal-opportunity employer and strongly encourages qualified applicants from underrepresented communities to apply. We believe that people of color, members of the LGBTQ+ community, individuals with disabilities, and women must be centered in the work we do. Hence, we strongly encourage people with these identities or who are members of other marginalized communities to apply to our openings. Come enjoy an exciting and inclusive team environment of movement artists who share a common goal of strengthening the dance field by investing deeply in artists and centering those who have been systemically excluded from such opportunities. For more information on our amazing organization, please visit our site at https://www.danceplace.org. POSITION OVERVIEW The Operations and Rentals Manager plays a crucial role in fostering synergistic relationships between all departments, ensuring the smooth operation of Dance Place facilities, infrastructure, and events. This position requires close collaboration with various directors and managers to oversee facility usage, venue maintenance, and staff training to deliver exceptional customer service. Key responsibilities include managing daily operations, fostering a positive team culture, maintaining a safe work environment, and facilitating ongoing operational tasks and projects. Reporting to the Executive Director, the Operations and Rentals Manager also oversees the organization's general operations functions to ensure all spaces are accessible and compliant with health, safety, and accessibility standards.

Assist in tracking and managing operations revenue and expenses, including maintenance, and other facility-related expenses and supplies needs.
Assist in managing the use, maintenance, and inventory of all Dance Place facilities and equipment, including refrigeration, plumbing, laundry machines, heating, ventilation, and air conditioning (HVAC), tables, chairs, etc.
Develop and implement policies and procedures to improve operational efficiency and organizational effectiveness.
Monitor staff and customer feedback to identify areas for improvement and ensure a positive customer experience.
Provide a high level of customer service to all artists, patrons, and program stakeholders.
Assist in the distribution and administration of property assets, including keys, key cards, laptop devices, etc.
Ensure spaces are clean, stocked, safe, and remain ready for public use.
Provide general office administrative oversight and support as needed.
Support special patron-facing projects in conjunction with other organizational departments as needed.
Recruit, hire, train, schedule, and provide management oversight to part-time Events staff, including front desk staff and ushers, to ensure exceptional customer experiences at all events and engagements.
Coordinate the scheduling of House Managers, Box Office Associates, Ushers, Concessions, and other support staff, in collaboration with the Public Programming Producer.
Serve as Manager-on-Duty at events as needed, which may be held during evenings and weekends.
Coordinate and collaborate with leadership on staffing for large-scale events, including the DC Dance Festival and Dance Africa.
Ensure clear communication with all house personnel regarding special scenarios (e.g., sold-out shows, VIP receptions).
Assist the Executive Director in scheduling and directing outside service vendors.
Ensure all staff are appropriately trained on laws, regulations, and best practices for responsible alcohol service.
Serve as the on-site Events Manager to ensure events run smoothly and are in compliance with insurance, health, and safety standards.
Collaborate with the Communications team to actively create strategies in order to draw new renters for Dance Place-managed spaces.
Solicit new business opportunities for Cafritz theatre rentals, including participating in event marketing opportunities as needed.
Manage rental schedules and calendars, event logistics (rental reservations, setup and breakdown plans, etc.), and ensure appropriate day-of-event support and staffing for several spaces, including Brookland Artspace Lofts Studio, Hyman M. Perlo Studio, Cafritz Theater, and the Edgewood Arts Center.
Coordinate the scheduling of on-site staff for rental events.
Handle all correspondence with potential and current renters and manage rental agreements and payments.
Ensure that the [email protected] email account is being administered in a timely manner
Seek and provide general health and safety knowledge of theater, dance studio, and ancillary spaces to ensure best practices,
Liaise with accessibility consultants and ASL interpreters as needed to support ongoing operations.
Serve as the lead for the Emergency Preparedness Committee, advising staff, coordinating staff training, and maintaining Emergency Procedures with special regard to facility, security, patron safety, and Front of House assistance to support those with diverse abilities.

High school diploma or diploma equivalent (e.g., GED) is required.
Minimum of 3 years of relevant experience in Operations Management is required.
Proven familiarity with maintenance and facilities oversight.
Knowledge of accessibility and safety practices.
Ability to work independently and collaboratively across all departmental groups.
Exceptional customer service skills and professional demeanor at all times.
Strong organizational, multitasking, and time management skills.
Excellent verbal and written communication skills.
Ability to work flexible hours, including some evenings and weekends.
Proficient with Google Suite (Google Docs, Google Sheets, Gmail), Microsoft Office products, or similar web applications for day-to-day office administration tasks.
This position requires the ability to sit and stand for prolonged times; walking moderate distances; frequently lifting/carrying up to 25 lbs.; occasionally stoop, bend, kneel, or crouch; frequently communicating verbally with others; viewing a computer screen for prolonged periods; and repetitive motions with wrists, hands, and fingers due to typing.

Bachelor’s degree in Business Administration, Arts Management, or other related field is desired.
Prior experience working in a performing arts or events environment is highly preferred.
An appreciation for the art of dance and Dance Place’s mission.
Positively contribute to Dance Place’s workplace culture and values.

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