Operations Project/Program Management Specialist
About The Position
Primarily focused on process management and continuous improvements, position responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. With additional concentration within performance management, business analysis, issue resolution, implementation and training, responsibilities further include: working with leadership and internal teams to identify and execute productivity improvement initiatives; Establishing and monitoring performance metrics; Acting as liaison on support for system issues, requirements/enhancements, and training/communication development; Analyzing and reengineering business processes; and Crafting and presenting actionable recommendations and collaborating on the implementation of solutions. Technical project/program management work requires the incumbent to have some foundational knowledge in the specific area in order to advise on scope changes, QA and other more technical aspects of the project. Managing, executing, and supporting operational improvement projects for varied business operations. Serves as program subject matter expert associated with content, processes, procedures and/or systems.
Requirements
- Bachelor's degree and 3 years business operations and/or project management experience required.
- Strong business acumen.
- Adept with technology including Microsoft Word, Excel, PowerPoint and Outlook.
- Strong organizational skills and attention to detail.
- Ability to interface successfully with all levels of professionals.
- Works effectively and cooperatively with others; establishing and maintaining good working relationships.
- Keeps up with current developments and trends in areas of expertise.
- Good problem-solving skills.
Nice To Haves
- Insurance industry experience desirable.
Responsibilities
- Planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints.
- Working with leadership and internal teams to identify and execute productivity improvement initiatives
- Establishing and monitoring performance metrics
- Acting as liaison on support for system issues, requirements/enhancements, and training/communication development
- Analyzing and reengineering business processes
- Crafting and presenting actionable recommendations and collaborating on the implementation of solutions.
- Managing, executing, and supporting operational improvement projects for varied business operations.
- Serves as program subject matter expert associated with content, processes, procedures and/or systems.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
