Operations Project/Program Management Specialist

Gallagher•Rolling Meadows, IL

30d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Primarily focused on process management and continuous improvements, position responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. With additional concentration within performance management, business analysis, issue resolution, implementation and training, responsibilities further include: working with leadership and internal teams to identify and execute productivity improvement initiatives; Establishing and monitoring performance metrics; Acting as liaison on support for system issues, requirements/enhancements, and training/communication development; Analyzing and reengineering business processes; and Crafting and presenting actionable recommendations and collaborating on the implementation of solutions. Technical project/program management work requires the incumbent to have some foundational knowledge in the specific area in order to advise on scope changes, QA and other more technical aspects of the project. Managing, executing, and supporting operational improvement projects for varied business operations. Serves as program subject matter expert associated with content, processes, procedures and/or systems. #APIntegration

Requirements

Bachelor's degree and 3 years business operations and/or project management experience required.
Strong business acumen.
Adept with technology including Microsoft Word, Excel, PowerPoint and Outlook.
Strong organizational skills and attention to detail.
Ability to interface successfully with all levels of professionals.
Works effectively and cooperatively with others; establishing and maintaining good working relationships.
Keeps up with current developments and trends in areas of expertise.
Good problem-solving skills.

Nice To Haves

Insurance industry experience desirable.

Responsibilities

Planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints.
Working with leadership and internal teams to identify and execute productivity improvement initiatives
Establishing and monitoring performance metrics
Acting as liaison on support for system issues, requirements/enhancements, and training/communication development
Analyzing and reengineering business processes
Crafting and presenting actionable recommendations and collaborating on the implementation of solutions.
Managing, executing, and supporting operational improvement projects for varied business operations.
Serves as program subject matter expert associated with content, processes, procedures and/or systems.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program