Operations Project Manager

Live Nation-posted 9 months ago

Full-time • Mid Level

Home, PA

Amusement, Gambling, and Recreation Industries

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Who we are We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. The role: For highly skilled Operational Leads, Client Support, and Event Specialists looking for a challenging role and growth in the organization, the Operations Project Manager is an exciting position that sits on the cutting edge of support for Ticketmaster's growth initiatives and Secondary Market expansion. Essentially, the Operations Project Manager oversees and manages requirements, timelines, spec creation, review and distribution, QA, operational fulfillment and settlement requirements for assigned national tour projects initiated through TMMusic, Segment Leaders, or Marketplace teams.

Execution of projects with focus on policy, strategy implementation and control, rather than development.
Requirements gathering includes attending meetings with Artist Management, Promoters, and key contacts within the TMMusic & Segment Teams to properly set configuration and timeline expectations based on project complexity and Client requirements.
Spec creation, review and distribution includes providing involved TM local markets with critical configuration information in a timely manner.
Liaison with key TM Operational support groups to ensure tour fulfillment and settlement requirements are executed properly.
Provide support required to facilitate the Client Services / Box Office, Customer Service & Finance communications required for success of ongoing projects and fan satisfaction.
Operational implementation extends to providing support required to facilitate the Client Services / Box Office, Customer Service & Finance communications required for success of ongoing projects and fan satisfaction.
Communicate between all key stakeholders of status of projects and continually assess the working timeline for potential issues and advise.
Help define support for TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.
Work with internal TM development teams related to consulting and test events required for new product & tm.com releases and feasibility.
Partner with CDDs, Client Support Directors, CSM/ESMs, and field reps to facilitate new product integration & Best Practices into daily Event Management workflow.
Assist with QA of VR tool applications related to Event Programming.
Fielding of ad hoc EM support requests (Jira service desk).
Ongoing project support through the life of the event.
Prepare reports by collecting, analyzing, and summarizing information.
Provide reference for team members and customers by writing documentation; providing support and help.
Maintain process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security.

Bachelor's degree or equivalent experience.
Must have minimum of 2 years Event Programming/Client Services experience.
Proven problem-solving skills and demonstrated ability to think outside the box and generate creative solutions.
Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations.
Excellent verbal and written communication skills with exceptional attention to details with both clients and all levels of the organization.
Ability to negotiate for competing resources and to generate consensus among multiple priorities.
Excellent time management and organizational skills - can work independently while working collaboratively.
Knowledge of Secondary Market & TM Music initiatives.
Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities.
Experience with Event Programming toolset: Tour Tool, Ticketmaster Classic & host applications related to Event Programming, EventPro, EMT (Event Management Tool).
Must be experienced in Microsoft Word, Excel, Outlook and other applications.
Basic HTML preferred.
Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM One; TM One Events, TM One Reporting.

Generous vacation, healthcare, and retirement benefits.
Student loan repayment to support recent grads.
Six months of paid caregiver leave to support new parents.
Perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips).
Music @ Home (stipend to cultivate your little ones' music interest).
Tuition reimbursement to fuel your ongoing professional development.
Access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

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